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Privacy Policy

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Last updated: October 4, 2025
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This Privacy Policy explains how Lubstech IT Solutions (U) Limited (“Lubstech E-Shop”, “we”, “our”, “us”) collects, uses, discloses, and protects your information when you use the Lubstech E-Shop website and mobile app (together, the “Services”). By using the Services, you agree to this Policy. If you do not agree, please do not use Lubstech E-Shop.
This page is for general information and does not constitute legal advice.

1. Who We Are (Data Controller)

Lubstech IT Solutions (U) Limited operates Lubstech E-Shop and is the controller of your personal data when you use our Services.

Company
Lubstech IT Solutions (U) Limited
Address
Vaperse Towers - Wandegeya, Kampala, Uganda
Email
sales@lubstechitsolutions.com
Phone
+256-775 330615

2. Information We Collect

2.1 Information you provide

  • Account & profile: name, email, phone number, password, and delivery addresses.
  • Orders & delivery: items purchased, delivery address, delivery instructions, and contact person details.
  • Payments: payment method and transaction details (processed via partners; we do not store full card details).
  • Support & feedback: messages, inquiries, reviews, ratings, and attachments you submit.

2.2 Information collected automatically

  • Device & usage data: IP address, device identifiers, app version, browser type, pages viewed, clicks, and timestamps.
  • Approximate location: derived from IP address; precise location only if you grant app permission (for delivery estimates and nearby services).
  • Cookies & similar technologies: cookies, pixels, and SDK signals (see Cookies).

2.3 Information from third parties

  • Payment providers: confirmations, transaction references, and fraud checks.
  • Delivery/logistics partners: delivery status updates and proof of delivery.
  • Analytics partners: aggregated insights to help us improve performance and user experience.

3. How We Use Information

  • To create and manage your account and provide our Services.
  • To process orders, arrange delivery, and manage returns/refunds.
  • To process payments and prevent fraud, abuse, and security incidents.
  • To communicate with you about transactions, delivery updates, and customer support.
  • To improve our website/app functionality, performance, and product offering (especially ICT gadgets and accessories).
  • To comply with applicable laws, taxation, and regulatory obligations.
  • With your consent, to send marketing updates and promotions (you can opt out anytime).

5. How We Share Information

  • Payment processors: to securely complete transactions.
  • Delivery/logistics providers: to fulfil deliveries and returns.
  • Service providers: hosting, analytics, communications, and security vendors working under confidentiality obligations.
  • Legal & safety: when required by law, court order, or to protect users, our business, or the public.
  • Business transfers: in a merger, acquisition, or sale of assets, subject to applicable law and safeguards.

We do not sell your personal data.

6. International Data Transfers

Your data may be processed on servers located outside Uganda depending on our service providers. Where required, we apply appropriate safeguards to protect your data.

7. Data Retention

We keep your personal data only as long as necessary for the purposes described in this Policy, including for legal, accounting, or reporting obligations. Examples:

  • Order and transaction records may be retained for audit/tax requirements.
  • Account information is retained while your account remains active, and may be anonymised or deleted after a reasonable period of inactivity unless retention is required by law.
  • Support records may be retained to resolve disputes and improve customer service.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is fully secure. Please protect your account credentials and notify us immediately if you suspect unauthorised access.

9. Your Rights

Subject to applicable law, you may request to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete information.
  • Delete your personal data (where lawful and applicable).
  • Object to or restrict certain processing in some cases.
  • Withdraw consent where processing is based on consent.

To make a request, contact us using the details in Section 14. For security, we may verify your identity before processing requests.

10. Cookies & Tracking Technologies

We use cookies and similar technologies to operate and improve the Services. These may include:

  • Essential cookies: login, cart, checkout, and fraud prevention.
  • Performance & analytics: usage insights, error logs, and performance monitoring.
  • Functionality: preferences such as saved settings.
  • Marketing (optional): measuring campaign effectiveness and showing relevant offers.

You can manage cookies through your browser or device settings. Some features may not function properly without essential cookies.

11. Children’s Privacy

Our Services are not intended for children under 18 without guardian consent. If you believe a child has provided personal data, please contact us and we will take appropriate steps.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Services after changes indicates acceptance.

14. Contact Us

If you have questions or requests about this Privacy Policy, contact: